Introduction
At CoinAce, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Contact us through our support channels
- Participate in surveys or promotions
- Use our trading services
- Opt for phone number verification (SMS, or other messaging services)
- Enable two-factor authentication
- Provide your email address for account creation and communications
Email Address Collection and Usage
Your email address is a required piece of information for creating and maintaining your CoinAce account. We collect and use your email address for the following purposes:
- Account registration and verification
- Sending account-related notifications and security alerts
- Password reset and account recovery processes
- Transaction confirmations and trading notifications
- Important service updates and policy changes
- Marketing communications (with your consent)
- Customer support communications
- Compliance with legal and regulatory requirements
Phone Number Verification (Optional)
We offer optional phone number verification to enhance your account security. When you choose to verify your phone number:
- We collect your phone number for verification purposes
- We may send verification codes via SMS, or other messaging platforms
- We store your verified phone number securely for account recovery and security purposes
- We may use your phone number for important security notifications
Managing Your Phone Number Verification
You can enable or disable phone number verification at any time through your account settings. If you choose to remove your phone number, we will delete it from our systems within 30 days, though some security features may become unavailable.
Managing Your Email Preferences
You have full control over your email preferences and can manage them through your account settings or by contacting our support team:
- Update your email address at any time through account settings
- Choose which types of promotional emails you wish to receive
- Unsubscribe from marketing emails using the unsubscribe link in any email
- Set email notification preferences for trading and account activities
- Request a copy of all emails we have sent to your address
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser information
- Device and operating system information
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services
- Processing transactions and managing your account
- Sending you important updates and notifications via email
- Verifying your identity and enhancing account security
- Sending verification codes via SMS, or other messaging services (when opted in)
- Providing account recovery assistance through email verification
- Sending transactional emails such as trade confirmations and account statements
- Delivering marketing communications and promotional offers (with your consent)
- Improving our website and services
- Analyzing usage patterns and trends
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring security
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With trusted service providers who assist us in operating our website
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data, including phone numbers
- Secure transmission of verification codes through encrypted channels
- Secure email transmission using industry-standard encryption protocols
- Protection of email addresses through secure storage systems
- Regular security assessments
- Access controls and authentication
- Secure data storage and transmission
- Employee training on data protection
- Limited retention of verification codes (automatically deleted after use)
- Email authentication measures to prevent spoofing and phishing
Your Rights and Choices
You have certain rights regarding your personal information, including:
- The right to access your personal data
- The right to correct inaccurate information
- The right to delete your personal data
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to withdraw consent
- The right to disable phone number verification at any time
- The right to request deletion of your verified phone number
- The right to unsubscribe from marketing emails at any time
- The right to update your email address in account settings
Managing Your Phone Number Verification
You can enable or disable phone number verification at any time through your account settings. If you choose to remove your phone number, we will delete it from our systems within 30 days, though some security features may become unavailable.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can choose to accept or decline cookies through your browser settings. However, some features of our website may not function properly if you disable cookies.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.